I don’t believe in Experts


expert, thought leader, expert success, entrepreneur revolutionHave you ever met someone who had a particular faith, let’s say an evangelical Christian, or whatever, and then one day, something happened? Perhaps a particular set of incidents conspired to create a new realisation that knocked the legs from under their faith. Suddenly they found themselves no longer believing. Suddenly they had to modify their identity in light of this loss of certainty.It must be devastating and yet liberating. It must be embarrassing and yet empowering. To realise that many of the precepts that your day-to-day life depended on now have no meaning, or a totally different meaning. It must be unnerving and exciting. (Just for the record, it may be a similar process going the other way, from being agnostic to believer in something, I imagine).But I’m not talking about religion here. But the metaphor is apt. The preoccupation I’d like to discuss with you is not organised traditional religion, although it shares may of the motifs of a religion. I have lost faith in the Cult of the Expert.

In my model there are perhaps four types of businesses; those that are so large that they are a system, those that are so small that they are a family and those two that are an individual who operates as either a skilled freelance tradesperson selling action, or as a consultant selling ideas.*

So to make it clear, a large corporate company like Tesco or IBM operates as a system where individuals have their tasks but are unlikely to have overarching big-picture roles and are probably siloed into departments or divisions (let’s call them type A).

A small business like an engineering firm or accountancy company operates as a family as everyone knows everyone (lets call them type B).

A freelance tradesperson is a plumber or graphic designer or even a marketeer or business analyst. They do things for the other two types of businesses (let’s call them type C).

It’s that final category where the ambiguous role exists; the individuals who are ‘Experts’ (type D).

It’s been said, by Malcolm Gladwell, that an Expert can be defined as someone who has done constructive, consistent practice or work in a particular area for around 10,000 hours. (I’ve explored this myth here). The ‘Cult of the Expert’ would use this evidence to label Gladwell as a type D ‘expert’, in light of him having written the book Outliers, as an ‘Expert in Experts’. This is my loss of faith. I say he is not an Expert. He is a journalist and author. His expertise makes him a type C. He may be paid to deliver talks. In that role he is a type C, paid to share his experiences that people may learn from, but more likely he has added a new form of type C to his portfolio, that of an entertainer.

At this point let me explain that I’ve been running my type C business for 12 years. I’ve been selling my services as graphic artist, publisher and professional speaker and trainer in creativity and innovation. Perhaps there was a while when I though I might be a type D Expert. But no, I am not.

I’m proposing that Experts do not exist except in the egos of people who believe they are, or have convinced other people that they are.

If you’re a disciple of the Cult of the Expert, you may not agree at this point, or I may not have explained my thoughts clearly enough. So I’ll try harder.

Let’s imagine you are a dentist. You are not an ‘Expert’, you are a dentist. You are not even an ‘expert dentist’, you are a dentist. You might be a good or not-so-good dentist, but you are still a dentist. Your expertise is dentistry. But you are not an expert.

The Cult of the Expert would claim you are an Expert and should write a book, create a training programme and range of products to sell to others, your followers, who are not Experts, to help them become like you, an Expert. But you are not an Expert, you are a dentist. You either operate in a type B or type C business model.

In other words, to move to type D means that you are actually leaving your expertise behind to become a mediocre trainer, internet marketeer or author. If you excel at any of these new models then you have become a new type C business person; you are now a dentist and an author, trainer or internet marketeer. You have new expertise, but you are still not an Expert.

The Cult of the Expert suggests that expertise exists in isolation from actually doing something. It’s a subtle difference between the person who has expertise in an area that they have practiced and delivered and then also have the expertise to explain and train some element of that expertise or experience. This is the concept of putting a type C business person on a pedestal (or putting themselves on that pedestal) as an ‘Expert’.

Confused? Consider this. A teacher has expertise in a subject and in the teaching of that subject. They are not an Expert, they are a teacher as as such command a certain salary. Likewise a trainer gets paid a market value fee for showing someone how to do something. Then there’s a motivational speaker, who has a story to tell and some experience or expertise to share. They command a certain fee (usually a lot more than a teacher). The fee is often proportional to how famous or how wealthy they are. This is where the Cult of the Expert kicks in. It is in effect similar to the Cult of Celebrity. People will pay more for the Expert because they believe some of their magic celebrity, charisma or money making power will rub off on them.

So if I’m not an Expert, who and what am I? I have experience in a few areas that others don’t and I believe I can explain them well. I deliver my knowledge as a facilitative trainer and as an entertaining speaker. If I was lucky enough to be on tv or to suddenly make a large amount of money (in any field) then I would be a celebrity and could command higher fees. But my new celebrity status would not have increased my experience or knowledge in any way, even though I would the be hailed as an Expert.

Likewise having written a number of books has not increased my expertise in any way but has given the illusion that I am perhaps a Expert in the Cult. But I am not. My books may be interesting, entertaining and educational but they do not add to my expertise (other than I am now an ‘author’). They are marketing tools that promote what I do and what I know. They do not make me an Expert, or to give the Cult its other name, they do not make me a Thought Leader. I do not want to scrabble to compete with other so-called thought leaders to compete with their thoughts to get in ‘the lead’. I have ideas, I may have even thought of something new, something before anyone else has thought of it. That’s nice (but unlikely) and it gives me something new to explain or train. But it doesn’t make me a leader. Neither do I want to have a bunch of disciples, following my so-called thought leadership.

Why am I so against the idea of the Cult (or any ‘cult)? Because having lost faith in the religion of the Cult of the Expert I now believe that it has at its centre an erroneous belief system that is perpetuated by deception. I feel that it has a dark side that sustains it by drawing energy (and money) from its disciples, who, like many religions, are the weakest and most desperate people in any given society or community.

I have woken up to a new dawn in which there are many wonderful talented people with expertise, but there are no Experts. There are plenty of great people who have plenty to say and from who we can learn a great deal, but they should not be worshiped.

In 1970, John Lennon closed his first solo, post-Beatles album with a moving and dramatic song called ‘God’ in which he dismissed everything he had ever believed in and had ever worshiped (including Elvis, Bob Dylan and religious and political figures). In the end he closes with the devastating confession, “I don’t believe in…. Beatles”. In that one line he destroyed the myth that he himself had co-created and that was worshiped by millions. The song ends with, “I just believe in me, Yoko and me. That’s reality”.

The Cult of the Expert is the desire to set up ourselves, or our favorite celebrities, as gods. The world has enough gods already and they don’t seem to do us much good.

As business people or people in business, I believe our role should be to add value, to increase knowledge and understanding for the benefit of ourselves and others in a symbiotic relationship, that benefits the whole. I believe in humility, humanity and the service of others for the greater good.

That belief now rules me out of joining the Cult of the Expert. What about you?

Ayd Instone works with people to explore and unlock their creative ideas in ways they may never have thought possible, to inspire innovation in their lives, and their business.

Book Ayd to speak about the Power of ‘What If?’ and Inspiration for Innovation at your conference, or in your business. A great way to open your event or as an after lunch energiser.

For more interesting info see: www.aydinstone.com

* Ok, it’s overly simplistic and there are blurred areas, so feel free to have your own model that’s different. These are my opinions, other opinions are available and encouraged. That is the essence of this article, to think for yourself, but not to conclude those thoughts are better than someone else’s. Just because I’ve lost my faith doesn’t make those that still believe wrong, because that would be an absolute. It’s just that I believe them to be wrong. But just because I believe something doesn’t make it right. I might be wrong thinking that they are wrong. The burden of proof is now on the Experts to prove they exist. 
Advertisements

6 comments on “I don’t believe in Experts

  1. Nice piece, Ayd.

    It’s when you start to capitalise the word “Expert” and use it out of context that the cult is born (I have no problem with the term “subject matter expert”, which I usually take to mean “the person who knows more about the subject matter than I do” – or possibly “who knows more about it than anyone else that I can find”).

    Like

  2. It’s been a while Ayd! Maybe I’d fallen out of your mailing list…but it was worth the wait!
    I love this, and whilst I think I had at some semi-conscious level been considering this topic, particularly as so many ‘experts’ had run off without providing value since the launch of my business early last year, you have made a valiant attempt to bring the idea to some form of clarity – for consideration.
    I agree, first and foremost. I think the days of the ‘expert’, by any definition were left behind with the arrival of mass media and ease of access to information. I’m sure in the centuries before the 20th it was relatively easy to be considered and labelled an expert; who could disprove it? But with the access for so many of us to the information that was once the domain of the charlatan – or expert – we can see that the title has become diluted.
    I think the media, particularly ‘news’ media have a lot to answer for in this too! I have been described as an expert on many occasions and my protestations have been met with abject derision…”Sure you are Bob, now…3-2-1…

    Like

  3. Good article, Ayd and for the most part I agree with you. Remember that the definition of expert is: X is the unknown factor and a spurt is a drip under pressure. Having said that, is one an expert because they have a great deal of expertise and how do you define an expert anyway. I have a great deal of expertise working with FileMaker and have spent more than 5 times the # of hours working with it than said to be declared an expert. but I have colleagues who are much more advanced than I am. Are they any better or more expert than I am? Maybe, maybe not. I think my definition of an expert is somebody who can solve any problem in their field fast and efficiently. The world is full of indispensable majors and very smart people who can barely tie their own shoelaces.

    Like

  4. I kind of agree with much of what you’ve said in it, but also got a bit confused about ABCD categories- that seems to be about a business type, which I don’t think has anything to do with whether an individual is an expert or not. I don’t see IBM as an expert, I see IBM as being a successful profitable company, which is comprised of many people, some of whom may well be experts in their field.

    I have a lot of knowledge & expertise, which is valuable, does that make me an expert? I’m not sure, but I qualify under the 10,000 hours guide. I’ve studied, researched and gained knowledge through experience.
    Is an academic who has never practiced what he studies an expert? I think so, I think studying a subject, in depth, even without personal experience can make someone an expert. Experts in the psychology of addiction would be a clear example where it’s not necessary to have direct experience to understand the processes involved. Because studying and engaging with people who HAVE had that experience can be far more revealing that being stuck inside the situation.

    I don’t like the way people are sheep, following “experts” blindly, however I believe there is great value in having a “leader” whom you trust, because if you were only to learn things through your own experience, progress may be very slow.

    I’m generally against using the cult/leader/expert type of marketing that’s becoming more and more familiar with these days. One of my pet peeves is when “experts” use the word “secret” in their marketing for training events/books. “It’s not really much of a secret is, it if you’ve written a book about it that anyone can buy, now is it?” is one of the many thoughts I have about these types.

    However, if you’ve got experience/studied a topic for 10,000 hours, compared to someone who knows nothing about that subject, you are indeed an expert.

    “noun
    a person who is very knowledgeable about or skilful in a particular area:
    an expert in health care
    a financial expert”

    On that definition, I’m an expert in transitioning from employee to entrepreneur, helping people build businesses doing what they love.

    Am I a disciple of the “cult of the expert”?

    Nope.

    Do I believe in experts? It depends, I don’t believe in many of the people who self proclaim they’re experts, and I believe many of these people are cheapening the word, by leaving people thoroughly disappointed. Using expert status to market & sell is one thing, but if you don’t deliver what you’ve promised it makes it even harder for those of us that can & do deliver to get paying customers that value our expertise.

    Like

  5. It’s what I call the “Soldering Iron Principle.” Just because someone can solder a joint doesn’t make them expert at creating electronic items. But, how can people who don’t even own a soldering iron judge? Believe me, I am VERY good at solding tiny joints – but that doesn’t make me a creator in the field of electronics. Expertise, yep, got that. An expert? Nope. How many people believe in experts – as in TV pundits, etc? Many many millions. We like to have human gods, we like to have certainty, we like to have people we turn to for guidance – whether it is a god, or the leader of our favourite political party.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s